Shipping & Delivery Policy
Fast, reliable delivery of premium vaping products across Dubai with age verification
Same-Day Delivery
Orders before 8:00 PM delivered same day
Free Delivery
Free delivery on orders over AED 150
Age Verification
ID required for all deliveries
At Business Bay Vape, we're committed to providing fast, reliable, and secure delivery of your vaping products. Our delivery network covers all areas of Dubai with same-day service available.
š” Quick Tip
For fastest delivery, place your order before 8:00 PM and ensure your contact information is correct. Have your ID ready for age verification.
1. Delivery Areas in Dubai
We currently deliver to all areas within Dubai. Below are our primary delivery zones:
šļø Primary Zones
- Business Bay
- Downtown Dubai
- Dubai Marina
- Jumeirah
- DIFC
- Sheikh Zayed Road
š Extended Areas
- Al Barsha
- JLT
- Motor City
- Sports City
- Discovery Gardens
- Most areas in Dubai
Important: If your area is not listed, please contact us via WhatsApp at +971 55 917 4875 to check delivery availability.
2. Delivery Times & Schedule
2.1 Same-Day Delivery
Orders placed before 8:00 PM are eligible for same-day delivery. Delivery times vary based on location and traffic conditions.
Estimated Delivery Times:
Business Bay & Downtown:
30-60 minutes
Dubai Marina & Jumeirah:
60-90 minutes
Extended Areas:
90-120 minutes
2.2 Next-Day Delivery
Orders placed after 8:00 PM will be delivered the next day between 10:00 AM - 10:00 PM.
2.3 Delivery Hours
Our delivery operates during the following hours:
- Sunday - Thursday: 10:00 AM - 11:00 PM
- Friday - Saturday: 10:00 AM - 12:00 AM
- Public Holidays: May have adjusted hours
3. Delivery Process
Here's what to expect from order placement to delivery:
Step 1: Order Confirmation
After placing your order via WhatsApp, you'll receive a confirmation with estimated delivery time.
Step 2: Order Processing
Our team prepares your order and assigns a delivery driver.
Step 3: On the Way
You'll receive a notification when your order is out for delivery with driver contact details.
Step 4: Delivery & Age Verification
Driver arrives at your location. You must present valid ID for age verification before receiving your order.
Step 5: Order Completion
Payment is collected (if Cash on Delivery), and your order is handed over to you.
ā ļø Age Verification Required
All deliveries require age verification. You must present a valid government-issued ID showing you are 21+ years old. Without age verification, we cannot deliver your order.
4. Delivery Charges
4.1 Standard Delivery Charges
Delivery charges vary based on location and order value:
| Order Value | Business Bay/Downtown | Other Dubai Areas |
|---|---|---|
| Below AED 100 | AED 15 | AED 20 |
| AED 100 - 149 | AED 10 | AED 15 |
| AED 150+ | FREE DELIVERY | |
4.2 Payment Methods
We accept the following payment methods:
- Cash on Delivery: Most popular method
- Bank Transfer: Advance payment required
- Credit/Debit Card: Subject to availability
Tip: Save on delivery charges by ordering with friends or family to reach the AED 150 free delivery threshold!
5. Order Tracking & Updates
We keep you informed throughout the delivery process:
- WhatsApp Updates: Real-time updates via WhatsApp
- Driver Contact: You'll receive driver's contact number
- Estimated Arrival: Regular updates on delivery progress
- Delivery Confirmation: Notification upon successful delivery
Need to Update Your Order?
Contact us immediately if you need to:
- Change delivery address
- Update contact information
- Add items to your order
- Cancel your order
WhatsApp: +971 55 917 4875
6. Failed Deliveries & Issues
6.1 Failed Delivery Attempts
If delivery fails due to the following reasons, additional charges may apply for re-delivery:
- Incorrect address provided
- Recipient not available
- No age verification ID presented
- Inaccessible location
- Security restrictions
6.2 Delivery Issues
If you encounter any delivery issues:
- Late Delivery: Contact us for updates
- Wrong Items: Contact us immediately
- Damaged Items: Refuse delivery and contact us
- Missing Items: Check your order confirmation
š« Refusal of Delivery
If you refuse delivery without valid reason after order confirmation, a AED 50 restocking fee may apply.
7. Weather & Special Conditions
During adverse weather conditions or special circumstances:
- Adverse Weather: Delivery times may be extended during fog, rain, or sandstorms
- Public Holidays: Delivery may be delayed due to traffic
- Festive Seasons: Increased delivery times during Ramadan, Eid, etc.
- Traffic Conditions: Delivery times are estimates and may vary
We always prioritize driver safety. During extreme weather conditions, deliveries may be postponed to the next available slot.
8. Contact for Delivery Issues
Need Help with Your Delivery?
Immediate Assistance
š± Phone: +971 55 917 4875
š¬ WhatsApp: +971 55 917 4875
Available 10:00 AM - 12:00 AM daily
Delivery Hours
š Sunday - Thursday: 10:00 AM - 11:00 PM
š Friday - Saturday: 10:00 AM - 12:00 AM
*Hours may vary during holidays
For fastest response: Use WhatsApp and include your order number (if available) and delivery address in your message.
Ready to Order?
Experience our fast, reliable delivery service. Place your order now for same-day delivery in Dubai!