Privacy Policy
How we collect, use, and protect your personal information
Transparent
Clear about what data we collect
Protected
Enterprise-grade security measures
Purposeful
Data used only for stated purposes
At Business Bay Vape, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
🏛️ UAE Compliance
We operate in compliance with UAE data protection regulations, including the UAE Data Protection Law and Dubai's data governance framework. Your privacy is protected under UAE law.
By using our website or services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access or use our services.
1. Information We Collect
We collect information that you provide directly to us, as well as information automatically collected when you use our services:
| Category | Information Collected | Purpose |
|---|---|---|
| Personal Information | Name, phone number, email, delivery address | Order processing and delivery |
| Age Verification | Age confirmation (we do not store ID copies) | Legal compliance (21+ requirement) |
| Order Information | Products ordered, order history, preferences | Service improvement and customer support |
| Communication Data | WhatsApp messages, emails, call recordings | Customer service and order management |
| Technical Data | IP address, browser type, device information | Website functionality and security |
| Location Data | General location (city/area) for delivery | Delivery service optimization |
⚠️ Important Note
We do not store sensitive payment information. All payment processing is handled securely through third-party providers or cash-on-delivery.
2. How We Use Your Information
We use the information we collect for legitimate business purposes:
🛒 Order Fulfillment
- Process and deliver your orders
- Send order confirmations and updates
- Coordinate delivery logistics
- Process returns or refunds
📞 Customer Service
- Respond to your inquiries
- Provide order support
- Address complaints or issues
- Send service updates
⚖️ Legal Compliance
- Age verification (21+)
- Tax and accounting records
- Regulatory reporting
- Fraud prevention
🚀 Business Operations
- Improve our services
- Analyze website usage
- Develop new products
- Marketing (with consent)
🎯 Purpose Limitation
We only use your personal information for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason that is compatible with the original purpose.
3. Information Sharing and Disclosure
We do not sell your personal information. We only share information in the following circumstances:
🤝 Service Providers
We share information with trusted third parties who assist in our operations:
Delivery Partners
Name, phone, address for delivery only
Payment Processors
Transaction data for payment processing
3.1 Legal Requirements
We may disclose your information if required by law:
- To comply with legal obligations
- To protect our rights and property
- To prevent fraud or security issues
- To protect the safety of our customers
3.2 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change and outline your choices.
🔒 Strict Confidentiality
All third-party service providers are contractually bound to protect your information and may only use it for the specific services they provide to us.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information:
Encryption
SSL encryption for data transmission
Access Control
Limited access to authorized personnel only
Regular Audits
Security assessments and updates
4.1 Security Measures
Our security measures include:
- Secure servers with firewall protection
- Regular security updates and patches
- Encrypted communications (WhatsApp, email)
- Secure data storage with access logs
- Employee privacy training
- Incident response procedures
⚠️ Security Disclaimer
While we implement robust security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we work diligently to protect your information.
5. Data Retention
We retain personal information only for as long as necessary:
| Data Type | Retention Period | Reason |
|---|---|---|
| Order Information | 7 years | Legal and tax compliance |
| Customer Communications | 3 years | Customer service and dispute resolution |
| Age Verification Records | 2 years | Regulatory compliance |
| Website Analytics | 26 months | Service improvement |
| Inactive Accounts | 2 years | Business records |
🗑️ Data Deletion
After the retention period expires, we securely delete or anonymize your personal information. You may also request deletion of your data at any time (subject to legal requirements).
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience:
🍪 Essential Cookies
Required for website functionality:
- Session management
- Security features
- Age verification memory
- Load balancing
📊 Analytics Cookies
Help us improve our website:
- Traffic analysis
- User behavior
- Performance metrics
- Error tracking
6.1 Cookie Control
You can control cookies through your browser settings:
- Browser Settings: Most browsers allow you to refuse or delete cookies
- Essential Cookies: Some cookies are necessary for website functionality
- Third-Party Cookies: We limit third-party tracking cookies
- Do Not Track: We respect "Do Not Track" browser signals
🔍 Analytics Information
We use Google Analytics to understand how visitors interact with our website. This data is anonymized and cannot be used to identify you personally.
7. Your Privacy Rights
You have certain rights regarding your personal information:
📋 Access Rights
Request a copy of your personal information
✏️ Correction Rights
Request correction of inaccurate information
🗑️ Deletion Rights
Request deletion of your personal information
⏸️ Restriction Rights
Request restriction of processing
7.1 Exercising Your Rights
To exercise your privacy rights:
- Contact us via WhatsApp at +971 55 917 4875
- Email us at privacy@businessbayvape.com
- We will respond within 30 days
- We may request verification of your identity
⚖️ Legal Limitations
Some rights may be limited by legal requirements. For example, we may retain certain information for legal compliance even if you request deletion.
8. International Data Transfers
We primarily store and process data within the United Arab Emirates. However, some service providers may be located outside the UAE:
🌍 Cross-Border Data Flow
Primary Storage
Most data is stored on servers in the UAE
Adequate Protection
International transfers use adequate safeguards
Contractual Safeguards
Data transfer agreements with international providers
🏛️ UAE Data Protection Law
All international data transfers comply with UAE Data Protection Law, which requires adequate protection for cross-border data transfers.
9. Children's Privacy
Our services are not intended for individuals under 21 years of age:
🚫 No Collection
We do not knowingly collect information from individuals under 21
👁️ Age Verification
Strict age verification prevents underage access
👨👩👧👦 Parental Notification
If we become aware that we have collected personal information from someone under 21, we will delete that information immediately and take steps to prevent future collection.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time:
📅 Update Process
We post changes on this page with updated date
Significant changes will be notified via email/WhatsApp
Your continued use constitutes acceptance of changes
📢 Notification of Changes
We encourage you to review this Privacy Policy periodically. The "Last Updated" date at the top indicates when this policy was last revised.
11. Contact Information
📞 Contact Our Privacy Team
General Inquiries
📱 Phone: +971 55 917 4875
💬 WhatsApp: +971 55 917 4875
📧 Email: privacy@businessbayvape.com
Data Protection Officer
📧 Email: dpo@businessbayvape.com
📍 Address: Business Bay, Dubai, UAE
Response Time: Within 30 days
For privacy-related requests: Please include "Privacy Request" in your subject line and provide your name and contact information so we can verify your identity and respond appropriately.
Your Privacy Matters
We are committed to protecting your privacy and being transparent about how we handle your personal information.
By continuing to use our services, you acknowledge that you have read and understood this Privacy Policy.