Frequently Asked Questions

Yes, 100% authentic. We only sell genuine products from authorized distributors. All our products come with original packaging and manufacturer seals.

We source directly from manufacturers and authorized UAE distributors to ensure authenticity. Counterfeit products are not only illegal but also potentially dangerous.

We carry all major premium vaping brands:

• • Elf Bar - BC10000, EP8000, Ice King Series
• • Al Fakher - Crown Bar, Hypermax, Pro Series
• • Ghost - Pro Series, Vapes Bars
• • Vozol - Star, Gear, Vista Series
• • Pod Salt - Nexus, Pearl Pro
• • Oxbar - Magic Maze Series
• • Fummo - King, Magnum Series
• • Tugboat - EVO, T12000

If you're looking for a specific brand not listed, contact us via WhatsApp to check availability.

Puff count refers to the estimated number of inhalations (puffs) you can take from a disposable vape before the battery or e-liquid runs out.

Example: A "10,000 puff" disposable vape should provide approximately 10,000 inhalations. Actual results may vary based on:

• • Length of each puff
• • Frequency of use
• • Storage conditions
• • Individual vaping style

Our disposable vapes typically come in these nicotine strengths:

• • 20mg (2%) - Standard strength
• • 50mg (5%) - Stronger option
• • 0mg (0%) - Nicotine-free options available

Nicotine strength is clearly marked on product packaging. If you're unsure which strength to choose, contact us for personalized recommendations based on your smoking/vaping history.

Ordering is simple through WhatsApp:

We accept the following payment methods:

Note: For first-time customers or large orders, we may require advance payment via bank transfer. Credit/debit card payments may be available upon request.

No minimum order amount for standard delivery. However, delivery charges apply based on order value:

• • Below AED 100: AED 15-20 delivery charge
• • AED 100-149: AED 10-15 delivery charge
• • AED 150+: FREE delivery in Dubai

We encourage ordering with friends or family to reach the free delivery threshold of AED 150.

You'll receive order confirmation via WhatsApp:

• • Order Confirmation: Sent immediately after order placement
• • Driver Assignment: Notification when driver is assigned
• • On the Way: Update when order is out for delivery
• • Driver Details: Driver contact information provided
• • Delivery Confirmation: Final confirmation upon delivery

You can also message us at any time on WhatsApp for order updates.

We deliver to all areas within Dubai, including:

If your area is not listed, contact us via WhatsApp to confirm delivery availability.

We offer same-day delivery across Dubai:

• • Orders before 8:00 PM: Same-day delivery
• • Orders after 8:00 PM: Next-day delivery
• • Business Bay/Downtown: 30-60 minutes
• • Dubai Marina/Jumeirah: 60-90 minutes
• • Extended Areas: 90-120 minutes

Delivery times are estimates and may vary based on traffic conditions and order volume. You'll receive real-time updates via WhatsApp.

Free delivery on orders over AED 150. Below this amount, delivery charges apply:

Tip: Order with friends or family to reach the AED 150 free delivery threshold!

Yes, but with important conditions:

• • The person accepting must be 21+ years old
• • They must provide valid government ID for age verification
• • They are responsible for payment if Cash on Delivery
• • We recommend informing us in advance if someone else will accept

Age verification is mandatory for all deliveries. Without valid ID showing 21+, we cannot complete the delivery.

Strict 21+ policy. You must be 21 years or older to:

• • Browse our website (age verification popup)
• • Place an order
• • Accept delivery
• • Use our products

Age verification is required at delivery: You must present valid government-issued ID showing you are 21+. Accepted IDs include:

• • Emirates ID
• • UAE Driver's License
• • Valid Passport
• • Any government ID with photo and date of birth

Yes, fully compliant. We operate in strict compliance with:

• • UAE Federal Law No. 15 of 2009 on Tobacco Control
• • Dubai Municipality Regulations for retail operations
• • Age Restriction Laws (21+ only)
• • Consumer Protection Regulations
• • Data Protection Laws for customer privacy

We maintain proper licensing and follow all regulatory requirements for vaping product sales in Dubai.

Important Health Information:

• • Vaping products contain nicotine, which is addictive
• • Not recommended for non-smokers or non-nicotine users
• • Not safe for youth, pregnant women, or people with health conditions
• • May increase heart rate and blood pressure
• • Long-term health effects are still being studied

Our products are intended for:

• • Adult smokers 21+ years old
• • Those looking for alternatives to traditional cigarettes
• • Use in accordance with manufacturer instructions

Consult a healthcare professional if you have medical concerns.

Delivery will be refused. Without valid age verification:

• • Order will not be delivered
• • You can reschedule delivery for when you have ID
• • Re-delivery charges may apply
• • If age cannot be verified, order will be cancelled and refunded (minus delivery fee if applicable)

Zero exceptions. Our drivers are instructed to refuse delivery without age verification. This is a legal requirement in the UAE.

Due to hygiene and safety regulations, our return policy is limited:

Important: Report issues within 24 hours of delivery. Contact us via WhatsApp immediately if you have any problems.

Refund processing times:

• • Approval Time: 1-2 business days after inspection
• • Processing Time: 3-5 business days after approval
• • Bank Transfer: Additional 1-3 business days for bank processing
• • Total Time: Typically 5-10 business days total

Refunds are issued via original payment method:

• • Cash on Delivery → Bank transfer refund
• • Bank Transfer → Refund to same account
• • Store credit available immediately (optional)

Limited exchanges are available under these conditions:

• • Product must be unopened and unused
• • Request must be made within 24 hours of delivery
• • Exchange for same or higher value product
• • Price differences must be paid
• • Product availability in stock

No exchanges for opened products, flavor preferences, or change of mind. Contact us via WhatsApp to discuss exchange options.

Yes, manufacturer warranty against defects:

• • Coverage: Manufacturing defects only
• • Period: Typically 7 days from purchase
• • Covered: Battery defects, charging issues, manufacturing faults
• • Not Covered: Misuse, accidental damage, water damage

Warranty Claim Process:

1. 1. Contact us within warranty period
2. 2. Provide details and evidence of defect
3. 3. We assess and approve if covered
4. 4. Replacement or refund provided

Our operating hours for orders and delivery:

• • Sunday - Thursday: 10:00 AM - 11:00 PM
• • Friday - Saturday: 10:00 AM - 12:00 AM (midnight)
• • Public Holidays: May have adjusted hours
• • WhatsApp Support: 24/7 for messages (response during business hours)

Same-day delivery cutoff: Orders must be placed before 8:00 PM for same-day delivery.

Multiple ways to contact us:

For fastest response: Use WhatsApp and include your order number (if available) and question details.

Yes, we offer wholesale pricing for:

• • Retail stores looking to stock our products
• • Corporate clients (corporate gifts, events)
• • Bulk orders (10+ units of same product)
• • Regular/repeat wholesale customers

Wholesale Benefits:

• • Discounted pricing based on quantity
• • Priority order processing
• • Dedicated wholesale account manager
• • Custom delivery arrangements

Contact us via WhatsApp with "Wholesale Inquiry" for pricing and terms.

Yes, we take privacy seriously. We comply with UAE data protection laws:

• • Encrypted Communications: WhatsApp messages are end-to-end encrypted
• • Limited Data Collection: We only collect necessary information for orders
• • No ID Storage: We verify age visually but don't store ID copies
• • Secure Storage: Data stored on secure UAE servers
• • No Sharing: We don't sell or share your information

Read our complete Privacy Policy for detailed information.