Return & Refund Policy
Clear guidelines for returns, exchanges, and refunds of vaping products
24-Hour Window
Report issues within 24 hours of delivery
Condition Check
Unused & original condition required
Contact First
Always contact us before returning
At Business Bay Vape, we strive to provide high-quality products and excellent customer service. Due to the nature of vaping products and hygiene considerations, our return policy is designed to be fair while ensuring safety and compliance with regulations.
✅ Our Commitment
We stand behind the quality of our products. If you receive a defective or incorrect item, we will make it right. Please read this policy carefully to understand your options.
1. General Return Policy
Due to hygiene, safety, and regulatory considerations, our return policy for vaping products is limited:
🟢 Eligible for Return
- Defective products (DOA - Dead on Arrival)
- Incorrect items delivered
- Damaged during delivery
- Manufacturer defects
🔴 Not Eligible for Return
- Change of mind
- Opened or used products
- Products past 24-hour window
- Products without original packaging
⚠️ Important Note
For hygiene and safety reasons, we cannot accept returns of opened or used vaping products. All sales of opened products are final.
2. Return Timeframe
Timely reporting is essential for returns to be considered:
Immediate
Report damaged items immediately upon delivery
24 Hours
Report defects within 24 hours of delivery
7 Days
Manufacturer warranty period for defects
2.1 Timeframe Details
- Damaged Items: Report immediately to delivery driver or within 1 hour
- Defective Items: Report within 24 hours of delivery
- Wrong Items: Report within 24 hours of delivery
- Manufacturer Defects: Covered under manufacturer warranty (typically 7 days)
⏱️ Time is Critical
The sooner you report an issue, the easier it is for us to resolve it. Please inspect your order immediately upon delivery.
3. Return Conditions
For a return to be accepted, the following conditions must be met:
📋 Required Conditions
Original Packaging
Product must be in original, unopened packaging
All Components
All original components and accessories included
Proof of Purchase
Order confirmation or receipt required
Contact Information
Same contact info as original order
🚫 Automatic Rejection
Returns will be automatically rejected if the product shows signs of use, tampering, or if packaging is damaged beyond normal shipping conditions.
4. Return Process
Follow these steps for a smooth return experience:
Step 1: Contact Us Immediately
Contact us via WhatsApp within 24 hours of delivery. Provide your order details and issue description.
Step 2: Assessment & Approval
We will assess your request and provide a Return Authorization Number if approved.
Step 3: Return Arrangement
We will arrange for product pickup or provide return instructions.
Step 4: Inspection
Our team will inspect the returned product to verify the issue.
Step 5: Resolution
Based on inspection, we will provide replacement, exchange, or refund.
📞 Contact First
Important: Do not return any products without contacting us first and receiving a Return Authorization Number. Unauthorized returns will not be accepted.
5. Refund Policy
Our refund policy is designed to be fair and transparent:
| Scenario | Refund Type | Processing Time |
|---|---|---|
| Defective Product | Full refund or replacement | 3-5 business days |
| Wrong Item Delivered | Full refund or correct item | 3-5 business days |
| Damaged in Delivery | Full refund or replacement | 3-5 business days |
| Change of Mind | No refund (unopened may exchange) | |
5.1 Refund Methods
Refunds are issued using the original payment method:
- Cash on Delivery: Bank transfer refund
- Bank Transfer: Refund to same account
- Credit/Debit Card: Refund to same card
- Store Credit: Optional for faster resolution
💳 Refund Processing
Refunds typically take 3-5 business days to process after approval. Bank processing times may vary. Store credit is available immediately.
6. Exchange Policy
We offer exchanges under specific conditions:
🔄 Eligible for Exchange
- Unopened, unused products
- Within 24 hours of delivery
- Same value or higher (pay difference)
- Product availability in stock
🚫 Not Eligible for Exchange
- Opened or used products
- Personal preference changes
- Flavor preferences
- Products on clearance/sale
6.1 Exchange Process
- Contact us within 24 hours of delivery
- Product must be unopened in original packaging
- Exchange for same or higher value product
- Price differences must be paid
- Delivery charges may apply for exchange delivery
7. Manufacturer Warranty
Most disposable vapes come with manufacturer warranty against defects:
🏭 Manufacturer Coverage
Coverage Period
Typically 7 days from purchase for manufacturer defects
Covered Issues
Battery defects, charging issues, manufacturing faults
Claim Process
Contact us with details and evidence of defect
⚠️ Warranty Limitations
Manufacturer warranty does not cover damage from misuse, accidental damage, water damage, or normal wear and tear. Proof of purchase is required for all warranty claims.
8. Non-Returnable Items
The following items cannot be returned under any circumstances:
🚬 Opened Products
Any vaping product that has been opened or used
🔥 Consumables
E-liquids, pods, or any consumable components
💰 Sale Items
Products purchased during clearance or special sales
🎁 Gift Cards
Gift cards or store credit purchases
🧼 Hygiene & Safety
Due to strict hygiene regulations and safety considerations, we cannot accept returns of opened vaping products. This policy is in place to protect all our customers.
9. Return Shipping
9.1 Shipping Costs
Return shipping costs depend on the reason for return:
| Return Reason | Who Pays Shipping |
|---|---|
| Defective Product | We cover return shipping |
| Wrong Item Delivered | We cover return shipping |
| Damaged in Delivery | We cover return shipping |
| Change of Mind | Customer pays return shipping |
9.2 Return Shipping Process
- We provide return shipping label if we cover costs
- For customer-paid returns, we recommend insured shipping
- Return shipping address will be provided upon approval
- Keep tracking information for your records
10. Contact for Returns
📞 Start Your Return Process
Immediate Contact
📱 Phone: +971 55 917 4875
💬 WhatsApp: +971 55 917 4875
📧 Email: returns@businessbayvape.com
Available 10:00 AM - 10:00 PM daily
Information to Provide
- Order number or date
- Product name and quantity
- Reason for return
- Photos of issue (if applicable)
For fastest resolution: Use WhatsApp and include photos of the product, packaging, and any visible issues. This helps us process your return quickly.
Return Status Checker
Enter your return authorization number to check the status of your return:
Understanding This Policy
By placing an order with Business Bay Vape, you acknowledge that you have read, understood, and agree to this Return & Refund Policy.
Need help with a return? Contact us via WhatsApp for immediate assistance.